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We have joined the Safe Surgeries Network and are accepting new patients.


Worried about registering? Stressed about your documents? Come and see us, we can help. 

Appointments

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There are two ways to book an appointment

  • Phone
  • Online

You can also call reception on 01273 005444 Monday to Friday 08:30 to 13:00 and 14:00 to 18:00. The receptionist will ask you a few questions to ensure you see the most appropriate professional.

The easiest way to book an appointment is through our online booking system. To register to use the online service please contact reception. A receptionist will ask you for your email address and will provide you with a username and registration code to use the service. We may require proof of identification (e.g. passport, driving license) and proof of address (e.g. utility bill) to register you with the service.

We also work with Care UK in an effort to reduce wait times for GP appointments. We hope that this expanded telephone service will allow all our patients better access to GP appointments at our surgery. 

Some routine calls will be dealt with by registered GP's from Care UK, you may be offered a call with one of these GP's when you request a same-day telephone call with a GP. This is similar to booking an appointment with a locum GP; they will have access to your records and to our booking system. If this GP feels that you need to be seen face-to-face by a GP or nurse they will offer you an appointment with us. This is exactly the same as the current Duty Doctor system that we use with our own GPs. 

Registered patients medical records will be accessed by Care UK doctors as well as by their own practice doctors through a secure network. Information will not be used by any other third parties. The storage of medical records remains exactly the same.

Patients will be given the opportunity to ‘Opt-Out’ of the partnership service offered by Care UK by notifying the practice by the agreed process. Patients may also, subsequently, ‘Opt-In’ to the service at any given time by informing the practice reception staff. Please speak to reception if you wish to opt-out of this service.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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